“What is a ‘front-line leader’?”

This is a common question we’re asked. One person (who didn’t ask) thought we were talking about leaders of first-responder personnel!

We often talk about those we serve as: “Front-line leaders” and “Forgotten leaders.” But what does that mean?

We define “Front-Line Leaders” as those who are actively working with staff. Usually, these leaders have titles like “Team Lead”, “Shift Supervisor”, “Department Manager” and (in some cases) “Division Director”. These are all leaders who would be considered “middle management” or lower in the chain of command and have a team that reports directly to them.

We refer to these leaders as “forgotten” because new employees (usually) receive some training in their new position. And executive leaders often have coaches, and resources to assist them in their role. But too often, the front-line leaders are given nothing more than a pamphlet or some sort of “click-through” training and are expected to just “figure it out!”

Most of these leaders genuinely want to do good work!
Almost all of them want to lead their team well.
But very few of them have been provided with the real-world tools to empower their success. And many times, they are viewed as expendable instead of the future of the organization.

So, when we say we serve the “forgotten” or “front-line” leaders, we mean that we serve the leaders who are doing their best but could use some additional knowledge and training.
We mean that we serve the leader who feels like there is a lot more expectation ON them than tools being given TO them.
We mean that we serve the leaders who are having the biggest impact on the culture of the organization based on how they engage with their staff each day.
We serve the Forgotten leaders who are on the front lines of leadership!

If you would like to learn more about how we help organizations invest in their future by serving their front-line leadership, connect with us. We would be glad to share more about our passion for providing real-world solutions for the day-to-day responsibilities of the leaders in your organization.

#frontlineleadership #forgottenleaders #servantmindedleadership #leadership #leadershipdevelopment

About SML

SML Consultive got its start when the founder, Jon Antonucci recognized a problem in almost every organization: Front-line leaders were failing terribly, and their teams were miserable!

Jon decided to leverage his 20+ years of leadership experience to solve this problem and empower leaders that leave a positive legacy and change the world!

Providing dynamic and engaging leadership tools for leaders who actively work with staff, SML empowers effective engagement with internal clients, fostering a culture of collaboration and impact that facilitates increased employee retention and customer satisfaction.

Real-world solutions are customized to meet the unique needs of the individuals and organizations served, ensuring dynamic impact and the opportunity for leaders to leave a legacy that changes the world—starting with the team and organization they are serving.

Looking for a great leadership development solution for either yourself or the leaders of your organization? Visit www.ServantMindedLeadership.com for more information on how we serve the forgotten leaders and empower them to change the world!

The above content is provided as a free resource from SML Consultive, the global leader in front-line leadership development. For more free Leadership resources:

 – Join the Servant-Minded Leadership Group on LinkedIn

 – Subscribe to the Servant-Minded Leadership YouTube channel